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Discussion Starter #1
Greetings Lads & Lasses,

I'm not sure if anyone has started a thread on this topic but as I couldn't find one I thought I would give it a go. So this potentially ongoing thread is here for You to share your views, and experiences (good or bad) of dealing with Triumph Dealerships.

Guidelines:
Try to be fair and balanced and please no verbal abuse (I'm sensitive :wink2: )
State if your experience was in purchasing a motorcycle, parts, accessories, merchandise or services etc.
Remember to let us know which dealership this was; town/country etc


Cheerio,

Roy
 

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Discussion Starter #2 (Edited)
Triumph Albuquerque New Mexico USA

https://www.triumphalbuquerque.com/

Purchase of a new 2018 Bobber Black plus accessories and first service.

Overall Experience:
My overall experience with Triumph of Albuquerque New Mexico was excellent. This is a small but dedicated Triumph only dealership (which I appreciate). The location is easy to find just off of I-40. They carry a great selection of Triumph motorcycles, so there is plenty of models to see. The staff although small in number (only one dedicated sales person) are friendly, helpful and knowledgable. They have a seated area and small selection of parts and apparel on display.

Critique:
I purchased my new Bobber and also ordered accessories to be fitted. Some of these accessories were not delivered in time for my new bike. Also some of my panels were the incorrect colour and new parts had to be ordered. Both of these issues were with Triumph as the parts had to come from the UK, so my critique is not for Triumph Albuquerque, as they ordered replacement items promptly and without fuss.

There was a scratch on one of my parts which was the dealership,s error and to their credit on pointing this out, they didn't hesitate to 'make this right' and immediately ordered a new replacement part.

During this whole process they were very slow in replying to my calls or emails (if at all). This wasn't a huge deal for me as I'm aware they have a small staff and were quite busy but could irritate some folks.

Suggestions:
I would like to see them cary more accessories and apparel. I would also like to see them open up on a Sunday and also find some way to foster more of a Triumph riding community through events and remember to communicate this. Although I live 90 miles away I would still consider a ride down to such events.

Picking up my new Bobber was a really bid event for me personally but this seemed to be a non-event for the dealership, I wish they had in some way embraced this a little more and not have been so mater of fact. Maybe I'm being picky but I just laid down nearly $18 grand in cash and I'm not a rich man, so a little more enthusiasm or effort on their part to acknowledge this would have gone a long way to my experience on the day.

Summation:
Aside from a few issues here and there, I was very pleased with my whole experience. Jesse the sales chap, really listened to what I wanted and offered some knowledgeable advice. Nicole in the servicing department was also very helpful and great to work with. I never met any of the mechanics but I'm pleased with the result, so must give them credit.

Although I would like to see this dealership make some small changes in a few areas, in general I would not hesitate in recommending them. A credit to Triumph.

Cheerio,

Roy
 

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Maybe its the Mexican way Roy.
Good write up though, i`m sure it will be useful. Its not the location i would have thought
would be selling Triumph..more like the American bikes...the Har...Har..Harl, D**N you know the ones. Or perhaps even the Baja type ones.
 

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Discussion Starter #4
Hi Bofor,

Not too far away is an Indian and (huge) HD dealership but I must say for the most part these gents are Triumph Albuquerque are a class act and represent the brand very well. I have popped into the HD dealership and for atmosphere and customer care the Triumph dealership had them beat hands down, so I wish them well and will continue to support them.

Cheerio,

Roy
 

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Hi Roy
Getting slightly off topic here
I guess some of us Brits get the wrong idea of when we think of places like Alburquerque and Mexico and think of little desert towns with Sombreros and Siesta`s and Tequila.
(oh and of course Steve McQueen in the Baja)(or those well known western(filmed in Europe).
I will have to google some of these.
 

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Discussion Starter #6 (Edited)
Hi Bofor,

I totally understand, as a proud Englishman and Shropshire lad I have to pinch myself sometimes. America is an incredible place with some astonishing regional diversity. In over a decade I have lived in Washington, Oregon, Colorado, Texas, Arizona and New Mexico. I have ridden coast to coast and spent much time traveling especially throughout the western half of the US.

There is so much to see in the country and I have driven across snow covered mountains and crossed deserts and all in the same day!

I just wish I could more easily get some black pudding and a port pie...:mad::mad: I would add to that a good pint but have just found a wonderful local brew-pub that does a cracking Scottish Ale.

You Brit based lads might laugh but after a ride this morning all I wanted was a brew and a fat bacon butty. My (American) wife just shook her head seeing me chomp down on that but all those rides when we would call into a greasy spoon just can't get out of my DNA..:grin2:

Cheerio,

Roy
 

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Triumph of Seattle is a very good dealership and I would recommend them to anyone looking for a Triumph. As I've said many times before, if they were open Sundays I'd have 50% more time to visit the them. But don't get me started on that one again...

The other thing is that, as they are in the heart of Seattle, test rides are a bit limited in the kind of roads available. They seemed to want to restrict test rides to ~20 minutes or so, so you just get to putz about on city streets. That was fine for the Bobber, but for the Tiger, Explorer and Street Triple would be a bit limiting.

There's also no real community of riding there, no rideouts or anything like that. Both BMW and HD excel is developing a 'band of brothers' and I'd say that Triumph is not there yet in that aspect. That said, I'd buy another bike from ToS and I recommend them to anyone looking for a Triumph.
 

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Suffolk Triumph, Ipswich UK.

Very impressed with my treatment as both a sales customer and service customer.

Sales first. The sales guy was very good, not pushy, and made me a good offer on my trade-in. Handover when I collected was very good, and subsequent visit to collect a few bits that I couldn't pack in my backpack was very friendly.

Like one of the other comments here, not all accessories were fitted (backrest hadn't arrived from Triumph) but was fitted at first service.

Service was good, I was more than happy to see a "grey beard" work on the bike rather than a "spotty youth", and he knew his stuff when I had the chance to have a quick chat.

Downside, not the dealer, but Triumph's "kiss off" response when I complained about the awkwardness of folding up the side stand with footboards mounted...
 

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I bought my Bobber at Motorcycles of Charlotte in North Carolina. (My 3rd Triumph from them.) I've been doing business with them for years. (BMW, Ducati, Triumph) They are an excellent dealership. They have a great parts department and an excellent service department. They missed an order that I placed on a hectic Saturday. When they discovered their mistake I got the part the next day . . . at a discount. I've always gotten good prices on accessories.

Ridenow Powersports in Concord, NC was a Triumph dealership. Triumph pulled their brand a few weeks ago. I guess Ridenow wasn't moving enough Triumphs. I was interested in getting general service done there because they are close. Oh well.
 

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Put order in with MOD (Motorcycles of Dulles) in Sterling, Va. Very smooth process, and pre-order got me $500 store credit.

Picking up the bike and signing the dotted line was also a very smooth process.

1st service was done there, no problems.

Everyone I dealt with there is very friendly and genuinely cared.

Ordering parts through Triumph at the dealer is a bit of a pain as once it's ordered, its kind of up in the air as to when it will arrive. It's not the dealers fault, but Triumph in general. The dealer has no real knowledge of when it will arrive. At least from my experience.
 

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Moon Motorsports in Monticello, MN was great to work with. Walked in the door on a random Wednesday and they let me take a Bobber with high bars and standard (low) bars for a ride on a nice country road with plenty of curves and hills in their area, so I could see which bike felt best to me. I love the look of the low bars, but the high bars felt "right," so that's what I ordered. They did a great job of getting bids on the paint job I wanted, and their parts guy was awesome about helping me track down the accessories I wanted whether they were Triumph or a different brand. The guy that fit me accessories has been working on Triumphs and BMWs for so long that 2 different guys at the dealership mentioned to me that the factories will call HIM with a question if they can't figure out a customer issue.

The only minor snag was that they omitted the $500 credit they told me I was going to get up-front, and then tried to claim that credit was for their demo bike or a 2017. As soon as I sent them an email with proof they agreed the credit was legit. Then, when I went in to do the paperwork, the credit was $250 instead of $500, so I pulled out the email again and it was corrected. On the one hand I understand their in the business of making money, but on the other hand when you make an offer you should stand by it rather than forcing a customer to provide proof......TWICE. It left a bad taste in my mouth from an otherwise 10 out of 10 experience...so pretty stupid of them to do.

My first service there went well and came in a little under the estimated cost, which is always nice. I'd recommend them, but I'd also recommend saving emails and paperwork so you always have your numbers in writing.
 

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I just wish I could more easily get some black pudding and a port pie...:mad::mad: I would add to that a good pint but have just found a wonderful local brew-pub that does a cracking Scottish Ale.

Cheerio,

Roy
I stay away from black pudding. :|

On my last trip to Great Britain I noticed that a Triumph dealer near Glasgow was open on Sunday. Is that normal? As you know, U.S. dealerships are closed on Sunday and Monday. I had a flat one Monday and although I had roadside assistance I couldn't get anyone to pick me up.
 

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I stay away from black pudding. :|

On my last trip to Great Britain I noticed that a Triumph dealer near Glasgow was open on Sunday. Is that normal? As you know, U.S. dealerships are closed on Sunday and Monday. I had a flat one Monday and although I had roadside assistance I couldn't get anyone to pick me up.

It's very unusual for a dealership to be open on Sundays in the UK, and quite rare on Mondays... although mine is only closed Sundays
 

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Bulldog Triumph at Winnersh Reading, got my Bonnie,Thruxton R & Bobber from them, they fitted my worked heads, big cams, shocks ohlins forks, brembo brakes all manner of things.

IMHO they are what a top dealership should be, highly recommend Bulldog Triumph.
 

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Greetings Lads & Lasses,

I'm not sure if anyone has started a thread on this topic but as I couldn't find one I thought I would give it a go. So this potentially ongoing thread is here for You to share your views, and experiences (good or bad) of dealing with Triumph Dealerships.

Guidelines:
Try to be fair and balanced and please no verbal abuse (I'm sensitive :wink2: )
State if your experience was in purchasing a motorcycle, parts, accessories, merchandise or services etc.
Remember to let us know which dealership this was; town/country etc


Cheerio,

Roy

Spirit Motorcycles in San Jose, CA I bought mine there and they were great on all levels from my first walk in the door, Friendly from the start, knowledgeable sales staff, field trained on the bikes they sell (all riders), wanted my bike history (HD mostly) to fit my Bobber right.



Their service department is highly rated and work is professional by factory licensed techs. They are a Triumph/Indian dealer so their accessories are heaver for Indian but they have a decent Triumph selection and can get anything you want.Showroom is full of bikes and well displayed in a modern showroom. As well as a good selection of warranted used bikes of all brands.


PS: Open Sundays


https://spiritmotorcycles.com/
 

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Spirit Motorcycles in San Jose, CA I bought mine there and they were great on all levels from my first walk in the door, Friendly from the start, knowledgeable sales staff, field trained on the bikes they sell (all riders), wanted my bike history (HD mostly) to fit my Bobber right.



Their service department is highly rated and work is professional by factory licensed techs. They are a Triumph/Indian dealer so their accessories are heaver for Indian but they have a decent Triumph selection and can get anything you want.Showroom is full of bikes and well displayed in a modern showroom. As well as a good selection of warranted used bikes of all brands.


PS: Open Sundays


https://spiritmotorcycles.com/
Thanks. I'm going to check them out the next time I am in Palo Alto.
 

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Bill Smiths in Chester.

I found them to be very helpful in a relaxed easygoing manner when I first enquired about the bike. They sussed I was serious so quickly arranged a test ride and waived the usual insurance and fuel charges (probably only there to dissuaded those who waste their time testing bikes just for fun).

The deal was simple and straightforward. I was on a budget as the Bobber was really a bit beyond what I had to spend and it was all done in a professional and businesslike manner.

A few days after the purchase I happened to be in the parts department looking for bits for another bike and the guys went off to search in the stockroom for obscure bits they'd remembered seeing around which would help me out. You couldn't ask for better customer service - and that wasn't for someone buying a new bike - just a guy needing some odd bits for an old bike.

On the day I was due to collect it the weather broke from weeks of sunshine to an absolute deluge of biblical proportions. When I rang to defer collection to a later date they chap said he'd not want me riding a new bike on new tyres in that kind of weather and offered to load it into the van and drop it off at our house.

I've no experience of their service department yet as I do my own servicing on the other bike, but I use their parts dept regularly and they're always helpful.

So it's a thumbs up for Bill Smiths from me.
 

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First service today. They did the usual oil change and checked bolt torques and ecu record. They also took the brake calliper pins out and greased them as steel and aluminium don’t agree with other too well. As the chap said, it’s a simple job now which means that in future the pins slide out instead of having to drilled out.

I don’t know if that’s standard but I was pleased to see some preventative maintenance being done.
 

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(Not sure about how to "quote" so I just copied this from another thread I posted it on..
figured it would go good here also..)


Highly recomended shop in the Fort Worth area
... as most know I took possession of my bobber early yesterday... this wouldn't have happened without the help of a dealership in Fort Worth Texas (Eurosport), not to be confued with the other (Eurosport- don't ask)..
Anyway, I located a bike, the owner was a priviate seller. Typical online purchase concerns.. no money/check.. no bike. Honestly, I couldn't fault the man, I would have reservations myself. Long story short, the bike was purchased from this dealership (Eurosport in F.W.). I decided to contact them and ask a "strange" question.
I spoke with Tony (owner), he asked who the owner was, he rememberd him and the bike sale.
The question was, "do you offer a "service" or could you help out with out of state purchases / transactions?"... I explained my situation (buyer and seller not wanting to get ripped off)..
Tony agreed to "help", the bike was to be dropped off, inspected and serviced (updated tune-i paid for this seperate) if no major issues were discovered the check (from bank to seller- he had title in hand) would be exchanged for keys, bill of sale, and title.
Needless to say everything went off without a hitch.. all three parties were satisfied..
I believe he did this for several reasons, he remembered the sale/owner.. it was origionally from his dealership and the title was clear.
But there isn't enough good people out there that are willing to "help" out in situations like this without asking for a boatload of money or something in return...
Both Marth and Tony are (from my experience and conversations) are the kind of people you want to do business with...
The seller and myself both agree on the character of the two, he stated when he is back in the market for a bike.. he will be going back.. and it is a hour and half drive for him..
So, if u live in the Fort Worth area and in need of service or looking for another bike..give Tony and Martha a call...
I know I will!!
 

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Shirlaws in Aberdeen, Scotland. Absolutely first rate dealer.Craig, Dawn, Simon and John all have bent over backwards to accommodate me and my Bobber Black. The issues I've had with the bike have been very irritating, after not much time and dealing with triumph hasn't been easy. The courtesy bikes I've had have all been great and never been an issue as to how long I've had them. Couldn't ask for more from a main dealer.
 
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