Think not Thinks... stupid keyboard
I just got off the phone with no less than Peter Carleo the Manager of Customer Relations for Triumph North America.
Peter was a cordial and knowledgeable guy.
We talked about a few things. One was forums such as this one. I referenced this specific forum several times to Peter
and, as we were both talking candidly, he chuckled and said emphatically "we don't ever read the forums"
I protested some and pointed out how valuable the forums are for various reasons, not the least of which was providing anecdotal evidence of certain mechanical problems being wide spread. Peter wasn't moved.
He went on to tell me how huge and world wide Triumph Motorcycles is and that they only react (care about) technical feedback coming from Triumph Dealers. That seems reasonable to me.
In short- No, Triumph doesn't ever read Triumph Forums
He took my vin # (last 6 digits) and looked it up to see what work had been reported on it. The answer was a shocking "no work", even though the dealer had my bike for 4 days trying to fix a problem under warranty. My dealer never reported the problem or work done.
And that once the customer takes the bike away from the dealership all problems are deemed resolved and no further effort is made to resolve the problem - in absentia.
I told him how Triumph of Tampa had said that every Bobber they have seen or sold had a problem with the fuel gauge and he told me politely but assuredly, 'if he doesn't hear it from a dealer its not a fact'.
To make matters worse he said my 2 month old bike had not been registered but the dealer with Triumph and therefore was no longer under warranty (because they only allow 10 days).
I still love my Bobber.
I just got off the phone with no less than Peter Carleo the Manager of Customer Relations for Triumph North America.
Peter was a cordial and knowledgeable guy.
We talked about a few things. One was forums such as this one. I referenced this specific forum several times to Peter
and, as we were both talking candidly, he chuckled and said emphatically "we don't ever read the forums"
I protested some and pointed out how valuable the forums are for various reasons, not the least of which was providing anecdotal evidence of certain mechanical problems being wide spread. Peter wasn't moved.
He went on to tell me how huge and world wide Triumph Motorcycles is and that they only react (care about) technical feedback coming from Triumph Dealers. That seems reasonable to me.
In short- No, Triumph doesn't ever read Triumph Forums
He took my vin # (last 6 digits) and looked it up to see what work had been reported on it. The answer was a shocking "no work", even though the dealer had my bike for 4 days trying to fix a problem under warranty. My dealer never reported the problem or work done.
And that once the customer takes the bike away from the dealership all problems are deemed resolved and no further effort is made to resolve the problem - in absentia.
I told him how Triumph of Tampa had said that every Bobber they have seen or sold had a problem with the fuel gauge and he told me politely but assuredly, 'if he doesn't hear it from a dealer its not a fact'.
To make matters worse he said my 2 month old bike had not been registered but the dealer with Triumph and therefore was no longer under warranty (because they only allow 10 days).
I still love my Bobber.