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Discussion Starter #1
I took the bike in to get some accessories fitted today. Ive been before and their good, they also have a pretty good reputation too.
I noticed when I got home that the frame has small wear and dings on the frame near a bolt that was loosened. It s like the wrench hit the frame a few times when it was being loosened or tightened. This is on both side of the frame and its maybe the size of a pea.
Should I call to let them know? Is there even anything they could do? What do I want them to do?

Any help or suggestions would be greatly appreciated!
 

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It IS a big deal... Down to the shop to rectify, their mechanic hasn't been careful enough, you need to take the bike to them to show them though...
 

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Agree. Take it and show them. Even if the Manager disputes that they caused the damaged, you can rest assured he will speak to the mechanic who worked on your bike and at the very least, this may prevent another owner experiencing the same.
 

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\definately take it back to the shop and show them
If they're a decent dealer they'll repair the damage ( I don't have a lot of faith in dealers )
If not look for a new mechanic as I wouldn't trust this one to touch my bike!
 

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100% the responsibility of the shop to repair the damage, THEY CAUSED! By no means are you over reacting, you paid good money for your bike and trusted it in their care. If they are even half decent they will take on the repair without any argument. If they don’t, I would personally ensure that I ended up costing them more money than it cost me to fix the problem...via bad reviews and keeping potential customers away from them!

To add... I would not settle for a, simple touch up either. It needs to be a professional and invisible repair. You need to make this clear otherwise they may well just use any old black paint and a brush which will look terrible.

Good luck and let us know how you get on ?
 

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Totally agree with everyone,

It IS a big deal and I would for sure call at the very first opportunity, follow up with a visit. Be polite, communicate your concerns well and see what their response is.

In my view all businesses show their true colours 'not' when they get it right but in how they deal with it when they get it wrong.

We all make mistakes and this does not make them a bad shop but it is how they respond to your 'reasonable' concerns is going to show you just what they are made of.

Good luck and let us know how you get on.

Cheerio,

Roy
 
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