Triumph Albuquerque New Mexico USA
Purchase of a new 2018 Bobber Black plus accessories and first service.
My overall experience with Triumph of Albuquerque New Mexico was excellent. This is a small but dedicated Triumph only dealership (which I appreciate). The location is easy to find just off of I-40. They carry a great selection of Triumph motorcycles, so there is plenty of models to see. The staff although small in number (only one dedicated sales person) are friendly, helpful and knowledgable. They have a seated area and small selection of parts and apparel on display.
I purchased my new Bobber and also ordered accessories to be fitted. Some of these accessories were not delivered in time for my new bike. Also some of my panels were the incorrect colour and new parts had to be ordered. Both of these issues were with Triumph as the parts had to come from the UK, so my critique is not for Triumph Albuquerque, as they ordered replacement items promptly and without fuss.
There was a scratch on one of my parts which was the dealership,s error and to their credit on pointing this out, they didn't hesitate to 'make this right' and immediately ordered a new replacement part.
During this whole process they were very slow in replying to my calls or emails (if at all). This wasn't a huge deal for me as I'm aware they have a small staff and were quite busy but could irritate some folks.
I would like to see them cary more accessories and apparel. I would also like to see them open up on a Sunday and also find some way to foster more of a Triumph riding community through events and remember to communicate this. Although I live 90 miles away I would still consider a ride down to such events.
Picking up my new Bobber was a really bid event for me personally but this seemed to be a non-event for the dealership, I wish they had in some way embraced this a little more and not have been so mater of fact. Maybe I'm being picky but I just laid down nearly $18 grand in cash and I'm not a rich man, so a little more enthusiasm or effort on their part to acknowledge this would have gone a long way to my experience on the day.
Aside from a few issues here and there, I was very pleased with my whole experience. Jesse the sales chap, really listened to what I wanted and offered some knowledgeable advice. Nicole in the servicing department was also very helpful and great to work with. I never met any of the mechanics but I'm pleased with the result, so must give them credit.
Although I would like to see this dealership make some small changes in a few areas, in general I would not hesitate in recommending them. A credit to Triumph.