Join Date: Aug 2017
Location: North Wales, UK
Update - response from Bike Brothers
Hi, just thought I'd update you all on this issue. I have received a reply to my email from Markus at Bike Brothers and he explains that he originally approached Fehling to produce the luggage rack for them. It seems that in the cutthroat world of business, Fehling then proceeded to manufacture the racks for themselves and undercut BB's price. Markus recognises that as a result of this he now needs adjust his price accordingly. He has also offered a partial refund which I have accepted.
IMHO, Bike Brothers have been most helpful and quick to respond to customer concerns so they still get my vote.
So for clarity, the Bike Brothers luggage rack and the Fehling luggage rack are the same product.