Think not Thinks... stupid keyboard
I just got off the phone with no less than Peter Carleo the Manager of Customer Relations for Triumph North America.
Peter was a cordial and knowledgeable guy.
We talked about a few things. One was forums such as this one. I referenced this specific forum several times to Peter
and, as we were both talking candidly, he chuckled and said emphatically "we don't ever read the forums"
I protested some and pointed out how valuable the forums are for various reasons, not the least of which was providing anecdotal evidence of certain mechanical problems being wide spread. Peter wasn't moved.
He went on to tell me how huge and world wide Triumph Motorcycles is and that they only react (care about) technical feedback coming from Triumph Dealers. That seems reasonable to me.
In short- No, Triumph doesn't ever read Triumph Forums
He took my vin # (last 6 digits) and looked it up to see what work had been reported on it. The answer was a shocking "no work", even though the dealer had my bike for 4 days trying to fix a problem under warranty. My dealer never reported the problem or work done.
And that once the customer takes the bike away from the dealership all problems are deemed resolved and no further effort is made to resolve the problem - in absentia.
I told him how Triumph of Tampa had said that every Bobber they have seen or sold had a problem with the fuel gauge and he told me politely but assuredly, 'if he doesn't hear it from a dealer its not a fact'.
To make matters worse he said my 2 month old bike had not been registered but the dealer with Triumph and therefore was no longer under warranty (because they only allow 10 days).
I still love my Bobber.
1st, I am no way stating the convo you had with your dealer or with Mr. Carleo isn't accurate (you had the calls, you would know) - your post made me go check with my dealer to make sure all was in order for my bike. I just want to share his response with you:
"Glad youíre enjoying the Bonneville Bobber and rest assured that all is well with regards to registration, etc.
ALL dealers must register their sold bikes at the time of sale to ensure that the bike has not only been reported to Triumph America to earn the sale for the qualifying month goals, but more importantly, so that the bikeís in-service date is reflected for warranty purposes. Here is your VIN / Customer Inquiry with Triumph America reflecting your registration date and first service[/I]:
WAS A SCREEN SHOT SHOWING MY REGISTRATION DATE, OTHER DETAILS, AND WHEN THE 1st SERVICE WAS LOGGED
I am sure that the conversation with the forum contributor and Triumph went a little differently than described. True that a lot of brand execs donít have a lot of time to spend on forums and take them with a grain of salt."
Perhaps your dealer mispoke, as indications are that in order to get paid for the sale they would of had to have registered it. Maybe Mr. Carleo typoed you digits into whatever system/database he was checking. May be worth double checking.